Manipal Hospital Mukundapur, Kolkata: Complete Guide to Services, Doctors & Patient Experience

Choosing the right hospital is a critical decision that impacts your health journey. Manipal Hospital Mukundapur in Kolkata has established itself as a premier multi-specialty healthcare institution, known for its advanced medical technology and patient-centered care. This definitive guide provides everything patients and families need to know—from emergency contact details and specialist doctors to navigating your first visit and understanding billing procedures.

Quick Reference: Essential Information at a Glance

This table provides the key details most searched for by patients and visitors.

Note: Contact numbers and website links should be verified against the hospital’s official communication channels as details may change.

🏥 Introduction: A Center of Medical Excellence in Kolkata

Manipal Hospital Mukundapur is not just another healthcare facility; it represents the Manipal Health Enterprises legacy of trust and clinical excellence in Eastern India. Strategically located in Newtown, Kolkata, this hospital serves as a major tertiary care referral center for the city and surrounding regions.

The hospital combines advanced medical infrastructure with a compassionate care philosophy. With a focus on specialties like cardiology, oncology, and neurosciences, it is equipped with cutting-edge technology, including robotic surgery systems and advanced imaging, to provide comprehensive treatment under one roof. This guide consolidates verified information and practical advice to help you make informed healthcare decisions.

🩺 Specialized Medical Services & Technology

Manipal Hospital Mukundapur is organized around Centers of Excellence, each offering a full spectrum of care.

1. Heart & Vascular Centre (Flagship Department)

This is a comprehensive cardiac care hub offering:

• Advanced Diagnostics: 128-Slice CT Scan, 3 Tesla MRI, Digital Cath Lab for precise angiography.

• Interventional Cardiology: Complex angioplasty, TAVI/TAVR (Transcatheter Aortic Valve Replacement), and device closures.

• Cardiac Surgery: Beating heart bypass surgery (CABG), minimally invasive valve surgery, and surgery for aortic aneurysms.

• Preventive & Rehabilitative Care: Full-fledged cardiac rehabilitation program and preventive health check-ups.

2. Comprehensive Cancer Centre

A dedicated oncology department providing multi-modality care:

• Medical Oncology: Chemotherapy, immunotherapy, and targeted therapy in a dedicated day-care suite.

• Radiation Oncology: Equipped with advanced Linear Accelerator (LINAC) for precise, image-guided radiation (IGRT).

• Surgical Oncology: Robotic and laparoscopic surgery for minimal access cancer procedures.

• Supportive Care: Specialized palliative care and nutritional support services.

3. Brain & Spine Centre

• Neurology: Stroke unit with thrombolysis, advanced epilepsy monitoring, and management of movement disorders.

• Neurosurgery: Microsurgery for brain tumors, endoscopic skull base surgery, and complex spine surgery.

• Neurointervention: Facilities for coiling of brain aneurysms and clot retrieval for stroke.

4. Additional Key Specialties

• Orthopaedics & Joint Replacement: Robotic-arm assisted joint replacement and sports injury management.

• Gastroenterology & Hepatology: Advanced endoscopic procedures including ERCP.

• Organ Transplant: Dedicated programs for kidney and liver transplants.

• Full-Spectrum Diagnostics: State-of-the-art laboratory and radiology services (X-ray, Ultrasound, CT, MRI).

👨‍⚕️ Leading Specialists & Finding the Right Doctor

Manipal Hospital Mukundapur hosts a team of nationally and internationally trained consultants.

Key Department Heads & Specialists (Illustrative List)

How to Find and Consult a Specialist:

1. Official Directory: Use the “Find a Doctor” feature on the hospital’s official website. You can filter by specialty, name, or day of availability.

2. Appointment Desk: Call the general enquiry number. Provide the specialist’s name or your required specialty to book an appointment.

3. OPD Registration: For first-time visits without a prior appointment, arrive at the OPD registration counter early (by 8:30 AM) with a referral, if any.

📍 Location, Directions & Accessibility

Exact Location & Landmarks

The hospital is located on Major Arterial Road (South-East) in Newtown, Action Area 1D. It is a prominent landmark near the Uttarayan complex and is well-connected to the Eastern Metropolitan Bypass.

How to Reach: Transportation Guide

Accessibility & Patient Amenities

• Wheelchair & Stretcher Access: Ramps and wide corridors throughout.

• Signage: Clear multilingual (English, Bengali, Hindi) signage.

• Amenities: In-house pharmacy (24/7), multiple cafeterias, ATM kiosks, and guest Wi-Fi in waiting areas.

📋 The Patient Journey: From First Call to Discharge

Step 1: Appointment Booking

• Online: Via the hospital website or official mobile app.

• Phone: Call the appointment helpline (+91 33-6645 6000).

• In-Person: Visit the OPD registration desk on the ground floor.

Step 2: Day of Consultation (OPD Visit)

1. Registration: New patients must complete a form and provide a valid photo ID.

2. Consultation: Proceed to the respective specialty OPD block. Waiting times vary.

3. Diagnostics: If tests are advised, the in-house lab and radiology offer coordinated services.

3rd Step: Admission Process (If Required)

• Requires a formal admission note from the treating consultant.

• Complete paperwork at the admission counter. An estimated cost summary is provided.

• Choose a room category (General Ward, Private Room, Deluxe Suite, ICU).

Step 4: Understanding Costs & Payment

• Transparent Billing: Itemized bills are provided. An estimate is given before planned admissions.

• Payment Modes: Cash, Credit/Debit Cards, UPI, Net Banking.

• Insurance: The hospital has cashless tie-ups with most major insurance providers (e.g., Niva Bupa, ICICI Lombard, Star Health). Always confirm with the insurance desk beforehand.

Step 5: Discharge & Follow-up

• Discharge process begins after the final round by the doctor, usually by late morning.

• Clear instructions on medications, diet, and follow-up appointment dates are provided.

• The discharge summary and all reports are handed over before leaving.

⭐ What Patients Say: Strengths & Practical Tips

Based on common patient feedback, here’s what you should know:

The Hospital’s Key Strengths

• Infrastructure & Technology: Consistently praised for modern facilities, cleanliness, and advanced medical equipment.

• Specialist Expertise: High regard for senior consultants in cardiology and oncology.

• Systematic Processes: Streamlined admission, discharge, and billing systems.

Considerations for a Smooth Experience

• Planning for OPD: For popular specialists, booking an appointment 1-2 days in advance is recommended to avoid long waits.

• Cost Awareness: As a leading private hospital, costs for complex treatments are significant. Proactive communication with the billing/insurance desk is crucial.

• Visitor Management: Understand the specific visiting hours for ICUs and general wards, which are strictly followed.

Top 5 Tips for Patients & Attendants

1. For First-Timers: Use the website to find your doctor’s OPD schedule and book ahead.

2. Documents: Carry all previous medical records, ID proof, and insurance card/policy copy.

3. During Admission: Keep a dedicated notebook to note doctor’s instructions, nurse contacts, and queries for rounds.

4. Financial Planning: Discuss the detailed cost estimate and insurance clearance before admission.

5. Feedback: The hospital has an active patient relation department to address any concerns during your stay.

❓ Frequently Asked Questions (FAQs)

Q1: What are the visiting hours for patients?

General ward visiting hours are usually in the evening (e.g., 5:00 PM – 7:00 PM). ICU visits are restricted to short, specific slots (often 10-15 minutes) and limited to immediate family. Current timings should always be confirmed at the nursing station, as policies may change.

Q2: Does Manipal Hospital Mukundapur have a 24/7 pharmacy and blood bank?

Yes, the hospital has a 24-hour in-house pharmacy within the premises. It also maintains a licensed and fully equipped blood bank to meet patient requirements.

Q3: How do I get a second opinion from a specialist here?

You can book a consultation with any specialist through the standard appointment process. Carry all your previous medical reports, scans, and prescriptions. The hospital also offers formal multidisciplinary team (MDT) second opinions for complex cases like cancer.

Q4: What international patient services are available?

The hospital has an International Patients Desk to assist with visa letters, airport transfers, accommodation for attendants, language interpretation, and streamlined billing in foreign currency.

Q5: Does the hospital offer health check-up packages?

Yes, it offers a wide range of preventive health check-up packages (Basic, Executive, Comprehensive) tailored for different age groups and needs. These can be booked online or via phone.

📞 Final Contact & Verification

For the most accurate and current information:

• Primary Contact: +91 33-6645 6000 (General Enquiry & Appointments)

• Emergency & Trauma: +91 33-6645 6645

• Official Website: Manipal Hospitals Mukundapur

• Email: Use the contact form on the official website.